writings
Usability is only one of seven. A pre-ship checklist for the factors teams miss, from findability to credibility.
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Your users' brains have a RAM limit. How to cut the mental effort that has nothing to do with their task.
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Usability is more than simplicity. A walk through the 5 E's, and why good design never makes users feel stupid.
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Every click creates a feeling. How design shapes those emotions, and why they decide whether users stay and come back.
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Affordance, signifiers, mapping, and feedback: the four ideas behind interfaces people understand without instructions.
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